Cancellation policy for all bookings will be displayed during the booking procedure at spencebeds.com “Non Refundable bookings” are not possible to cancel or make any changes
Star ratings for Hotels are used to represent the overall quality, level of service, food standard and range of facilities available in any given property. The criteria applied within each country will vary depending on the specific requirements established for official classifications in each country.
Terms and conditions are deemed to be part of the application for credit facilities.
Granting of credit facilities shall be at the sole discretion of Aitken Spence .
Amounts must be paid within agreed terms of payment.
All queries or disputes must be addressed in writing to Aitken Spence within 48 working hours from date of receipt of invoices. Queries / objection received thereafter shall not be entertained.
Both the parties by giving 15 days prior notice in writing may cancel the agreement subject to settlement of accounts in full In case of any dispute, official receipts issued by Aitkens to be produced to substantiate claim of payment.
Intermediator/Consolidator: Further it is hereby agreed that Aitken Spence is making available to Agent the services provided by the outside vendors and acts as an intermediator or consolidator. Thus the responsibility to provide service as per the booking/transaction/request by Agent is of the vendors. However Aitken Spence will render all possible help and will deal with the vendors on behalf of agent in case anything goes wrong and will pass on the benefits if any to the agent.
Spencebeds reserves the right to change hotel booking to one of at least comparable standard and to notify you of such change as soon as possible after it occurs. No compensation is payable for such changes.
Any complaint about the booking service must be notified to Spencebeds in writing or by email as soon as possible. Any complaint regarding the hotel must be brought to the attention of the hotel management as early as possible during the customers stay and, if not resolved to their satisfaction, should be notified to Spencebeds in writing. Customers must have a written statement from the Hotel that they had a complaint and that could not be solved by the hotel.